Who is Clear Learning?

Clear Learning is a performance-improvement company, who specialise in technology-based, self-paced training.  From networking in an enterprise environment, to personal use of a PC, our online courses cover a wide range of topics that will appeal to any business sector.

Clear Learning provides innovative e-Learning courses designed with satisfaction in mind.  Our training solutions offer performance management, employee training and leadership development for corporate, government and educational institutions.

 

How do I contact Clear Learning?

Clear Learning has an experienced support team that can be contacted by calling 0845 880 9500 or via our Contact Us page.

Our support team can be contacted between the hours of 9.00am till 5.30pm from Monday to Friday.

 

What are the system requirements for running Clear Learning courses?

Windows 2000, 2003, and XP

56K minimum connection; broadband (256 kbps or higher) connection recommended

Internet Explorer 6.0 or higher

P500+ Processor and 128MB of RAM

Minimum screen resolution 800x600

Sound card with speakers or headphones strongly recommended

Windows Media Player 9.0 or higher

JavaScript, DHTML and cookies enabled

Flash 8.0 or higher. Note: Because your Clear Learning courses launch in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com as a trusted site.

 

How do I change my Password?

1. Login to your unique site using your User ID and Password.

2. From you homepage, you can click on Update account under My Account.

3. Click on the link called Change your password located below your Personal Information.  You can also change any of these details if you wish.

4. Type your old password and your new password, then click Save.

 

How do I print a certificate?

To print a certificate of achievement, you must have mastered that particular course and the easiest way to confirm this is by:

1. Launch the particular course.  If you have mastered the course, a tick will appear in the right hand corner of the screen.

2. Click on the tick and this will take you to your scores. 

3. At the bottom of the chart you will see the Certificate button.  Click this.

4. Before printing, select Landscape orientation in your printer dialog box.  Choose the style you wish to print the certificate in and click the Print icon in the right hand bottom corner.

 

How do I print pages in a course?

1. To print an entire course, open the selected course.

2. Choose the Course Tools tab along the left hand side of the screen.

3. Under About this Course, you will see a Printable Version. Click on this.

4. The course will open in the right hand pane with the option to Click Here.  This will open a printable version in a new window.

5. Choose the Click to Print button to print the course.

 

How do I run a report?

1. As an Administrator, you have access to the reporting function.  The Run Reports tab appears at the top of your screen when you first login using your unique site URL and User ID and Password.  Click the Run Reports Tab.

2. Choose the type of report you wish to run.  There is a brief explanation of the various reports in your workbook.

3. There are different settings you can choose to individualise your report.  Certain reports allow Advanced Reporting, which will appear in the right hand top corner of the screen.

4. Click on the Run Report tab at the bottom of the screen.

5. The report displays on the Display Report tab.  Next, click Print.

6. A printable version of the report displays.  Use the browser Print command to print the report to your desired printer.  You may need to set the page orientation to landscape if the report is large.

If you wish to save a report to use at a later date or for future reference, you can either export the report to a location on your computer, or add it to the reporting queue.